We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.This role is part of the IT Operations team, who are responsible for:o Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end userso As IT subject matter experts, contributing to the design and development of new products and serviceso Improving user experience in our systems and processeso Proactively maintaining our IT service portfolio and reducing technical debtThere are a number of different teams within IT Operations, aligned to specific user needs / services. Each IT service team will have a number of different services that form the service offering to end users., End user technology engineers are responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user technology services.The end user technology service team is responsible for a variety of different services, covering:o Endpoints - desktops, laptops, thin clientso Mobile devices - mobiles, tablets, scannerso Print - multi-function devices, label printingo Collaboration services - audio visual equipment, messaging, content collaborationYou will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.With the ever-increasing need and interest in the use of digital
technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:o Salary including High-Cost Area Supplemento Opportunity to join the NHS Pension Schemeo Free 24/7 independent counselling serviceo Learning and development opportunitieso Easy and quick transport linkso A range of attractive benefits and discountso Access to Blue Light Card and other NHS Discount Schemeso Free Pilates classeso Full support and training to develop your skillso Flexible working friendly organisationAnd so much more! To see the full range of benefits we offer please see our Moorfields benefits document.