Senior Door Access Engineer

We are looking for an experienced Senior Door Access Engineer to join our engineering team in Hounslow.
This is a hands-on senior and supervisory role, responsible for attending reactive repair calls across social housing, while also overseeing installation and project works. You will work closely with clients, tenants and the engineering team to ensure works are completed efficiently, professionally and within agreed timescales.
Key Responsibilities
Attend and complete reactive repair calls for door entry systems within social housing.
Diagnose, repair and maintain door entry, access control and intercom systems.
Ensure reactive repairs are dealt with promptly and professionally.
Provide technical support and supervision to the engineering team.
Oversee engineers and ensure works are completed to a high standard.
Coordinate and oversee project and installation works from commencement through to completion.
Liaise with clients, tenants and stakeholders to resolve issues.
Identify technical issues and provide appropriate solutions.
Ensure works are completed safely, efficiently and in accordance with company standards.
Help maintain high levels of customer satisfaction across reactive and project works.

The successful candidate will have:
Proven experience working with door entry systems.
Strong knowledge of access control and intercom systems.
Experience within social housing or a similar reactive maintenance environment.
Previous experience at a senior or supervisory engineering level.
The ability to diagnose faults and carry out repairs effectively.
Experience overseeing or coordinating installation and project works.
Excellent communication and customer-service skills.
Strong organisational and problem-solving skills.
A full UK driving licence would be advantageous.