Senior Domestic Supervisor

As our Senior Supervisor, you will be responsible for the effective delivery and oversight of:

• Cleaning services across clinical and non-clinical areas
• Deep cleaning services, Discharge cleaning service
• Infection Prevention and Control through targeted cleaning activities
• Staff wellbeing, including welfare meetings, Occupational Health referrals and risk assessments
• Staff Rotas, Service compliance, systems and procedures
• Environmental walkabouts to monitor standards and drive improvements, Support the delivery of domestic and deep clean services in line with service specifications, Trust procedures and the National Standards of Healthcare Cleanliness.
• Ensure adequate staffing levels are maintained to deliver high quality services, including reactive and emergency cleaning responses.
• Coordinate daily work allocation, cleaning schedules and rotas to ensure continuity and consistency of service delivery.
• Participate in and support rapid response and emergency cleaning requirements as required.
• Ensure services are delivered efficiently, making effective use of resources while maintaining safety and quality standards.
2. Leadership, Supervision and Staff Support
• Provide day to day supervision, guidance and support to domestic and deep clean staff, and support Domestic Supervisors in the effective management of their teams.
• Promote positive performance, attendance, conduct and wellbeing in line with Trust policies and the NHS People Promise.
• Support staff induction, training, ongoing development and refresher training to ensure competence, compliance and service continuity.
• Support the training of clinical teams in relation to cleaning responsibilities, in line with the National Standards of Healthcare Cleanliness.
• Conduct return to work discussions and attendance support processes, including phased returns, risk assessments, Occupational Health referrals and staff wellbeing initiatives, liaising with the Deputy Support Services Manager as appropriate.
• Arrange and conduct stages of the management of attendance process in accordance with Trust policy and procedures.
• Support recruitment activities using the Trust's e recruitment system (Trac), including shortlisting, coordination of interviews and onboarding processes, in line with Trust guidance.
• Undertake regular one to one meetings and development reviews with Domestic Supervisors and domestic/deep clean staff to support performance, development and engagement.
• Foster an inclusive, respectful and supportive working environment that values diversity, promotes equality and complies with Trust Equality and Diversity Policy.
3. Quality, Audit and Infection Prevention
• Monitor cleaning standards through routine audits, inspections and electronic monitoring systems, working in partnership with Infection Prevention and Control teams.
• Ensure timely follow up of audit actions and contribute to service improvements where standards fall below expected levels.
• Undertake regular ward and departmental visits to monitor quality, address concerns and provide operational support.
• Contribute to investigations and responses to complaints, incidents and feedback related to cleaning services, identifying learning opportunities and supporting continuous improvement.
4. Communication and Partnership Working
• Act as a point of contact for operational cleaning matters, responding to enquiries in a professional, courteous and timely manner.
• Communicate effectively with colleagues, patients, visitors and stakeholders to support service delivery and maintain positive working relationships.
• Work collaboratively with clinical and non clinical teams to support cleaning requirements and service developments.
• Hold service meetings, toolbox talks and staff briefings to ensure clear communication, engagement and awareness.
5. Training, Competence and Development
• Deliver or support operational training, including the safe use of cleaning equipment, products and approved cleaning procedures.
• Provide guidance and advice to staff to support safe working practices, health and safety compliance and service quality.
• Maintain own knowledge, skills and mandatory training requirements, including the effective use of IT and electronic monitoring systems relevant to the role.
6. Health, Safety and Risk Management
• Ensure staff work in compliance with health and safety legislation, COSHH requirements and local risk assessments.
• Support the reporting, investigation and follow up of incidents and near misses using Trust reporting systems.
• Promote a culture of safety and take appropriate action to address unsafe practices or environments, escalating concerns where required.
7. Resources and Stock Control
• Support the management of stock control, ordering and distribution of cleaning consumables and equipment.
• Ensure equipment is used correctly, maintained appropriately and reported promptly for repair or servicing as required.
• Contribute to the accurate completion and maintenance of departmental records, including rotas, stock usage and operational documentation.
8. Operational Decision-Making and Escalation
• Work within Trust and departmental policies, procedures and guidelines, using initiative to resolve routine operational issues.
• Escalate complex, sensitive or high risk issues to the Deputy Support Services Manager as appropriate.
  
  We are seeking a motivated and aspiring Senior Supervisor to join the supervisory team within the Estate and Facilities Division, Site Services Directorate.
  
  The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery. We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.,
• The post holder may occasionally work in demanding environments, including checking or supporting cleaning in patient care areas requiring enhanced infection prevention measures, and in areas with higher levels of dust or pest issues, supported by appropriate training and controls.
• Physical activity may include demonstrating cleaning techniques, operating cleaning equipment and handling supplies.
• The role involves managing competing priorities and responding to interruptions within a busy operational environment.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants. Application Information - If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful. Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website. Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards. These include: + Identity verification + Right to work check + Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility) + Professional registration and/or qualification check + Occupational health assessment + Employment history and reference validation All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references. If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn. If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer. Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website. No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work. Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit. We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Working closely with Deputy Support Service Managers, the post holder will provide guidance and support to Domestic Supervisors in the day-to-day management of services, promoting positive staff performance, attendance and wellbeing, and fostering an inclusive and supportive working environment. The role is responsible for overseeing Domestic Supervisors, Domestic Assistants, Deep Clean Assistants and the pest control service, ensuring all services are delivered consistently, effectively and in compliance with NHS Cleaning Standards, legal and statutory standards. We are committed to investing in our people, and training and development opportunities will be provided to support the successful candidate in developing their leadership skills and reaching their full potential. Based at our main site in Withington, this Band 4 position offers 37.5 hours per week, 27 days annual leave plus bank holidays, rising with length of service, and membership of the NHS Pension Scheme. Elements of the service operate 24 hours a day, 7 days a week, and working hours will vary in line with service needs, with appropriate notice given of any roster changes. If you are looking for the next step in your career and want to develop as a leader within a world-renowned organisation, this could be the opportunity for you.