Senior Director of UX Operations & Accessibility

The Senior Director of UX Operations & Accessibility will lead the strategy, governance, and operational excellence of UX across Elsevier's global product ecosystem. This role is responsible for scaling UX operations, advancing enterprise accessibility maturity, and ensuring inclusive, research informed user experiences across platforms used by researchers, clinicians, librarians, educators, and students worldwide. Operating at the intersection of design, product, engineering, compliance, and business strategy, this leader ensures UX practices are efficient, measurable, inclusive, and aligned with Elsevier's mission to advance knowledge and improve outcomes. Responsibilities:

• Define and implement a global UX Operations strategy across business units and product lines
• Establish standardised UX processes for research intake, design workflows, tooling, and governance
• Drive adoption and governance of enterprise design systems and cross platform consistency
• Lead UX resource planning, vendor management, and budget oversight
• Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
• Champion UX operational maturity across distributed, global UX teams
• Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
• Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
• Build scalable UX research operations including participant management, tools, and insights repositories
• Act as an executive advocate for user centered, inclusive, and ethical design across the organization
  
  12+ years' experience in UX, Design Operations, or Digital Experience leadership
• 5+ years' experience leading global, multidisciplinary UX teams
• Proven experience building and scaling UX Operations functions
• Deep expertise in accessibility standards and regulatory requirements
• Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
• Strong understanding of design systems and scalable UX governance models
• Demonstrated ability to align UX metrics with business and product impact
• Executive level communication skills with the ability to influence senior stakeholders
• Strong knowledge of UX research methodologies and experimentation frameworks
• Experience driving organizational change in complex, matrixed global organizations
  
  The Global UX team at Elsevier is a diverse, multidisciplinary group of designers, researchers, and content specialists dedicated to creating intuitive, impactful experiences for customers around the world. We work at the intersection of user needs, business strategy, and technology to shape products and services that help researchers, clinicians, educators, and institutions make better decisions faster. Our team partners closely with product, engineering, data, and commercial leaders to turn complex challenges into simple, trusted experiences. We value curiosity, collaboration, and evidence-based design, and we are committed to raising the quality and consistency of experiences across Elsevier's global portfolio. Joining the team means helping define the future of knowledge, insight, and decision-making at scale., RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.