Senior Department Administrator in Cardio-Respiratory

The post-holder will undertake a wide range of duties including:

• Registering referrals, booking appointments, and recording outcomes for cardiac and respiratory diagnostic investigations and appointments.
• Facilitating the delivery of timely care, by ensuring lists clinic schedules are maximised.
• Responding to patient and staff enquiries by phone, email and in person.
• General administrative support of day-to-day service operations.
  
  This is an opportunity within the cardio-respiratory diagnostic team at Withybush General Hospital for an administrator with excellent organisational and interpersonal skills. The post holder will work with the administrative co-ordinator and admin team, booking cardiac and respiratory diagnostic investigations and cardiac procedures, delivering services efficiently and to the highest standards.
The successful candidate must have excellent communication skills, as communicating sensitively with patients and colleagues is essential. An understanding of the department's core work, patient clinical pathways, and experience using hospital systems would be beneficial. However, an enthusiasm for the provision of high-quality services, eagerness to learn and develop, and excellent organisational skills to prioritise work and meet deadlines are highly regarded. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. Our services are provided in:
• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services