Senior Customer Services Administrator Barnet Wheelchair Service

You will be our Senior Customer Service Administrator working as part of the Clinical Team and providing a friendly welcome to all visitors to the service who arrive for clinic appointments or enquire by telephone/email.

This is a busy service, and your depth of experience will enable you to take responsibility for the reception and administrative duties.

The team bring a wealth of experience to help to give a warm welcome to a new team member to fulfil this role which can be challenging but is always rewarding ., This post holder will lead on the data management and the reporting requirements of the service, along with other customer service duties including loading referrals onto the IT system, arranging clinic appointments, and dealing with telephone calls and emails. Strong skills and experience in Microsoft Excel and Word will be required, to develop our information management processes.

Ross Care provide clinically led, high-quality wheelchair services on behalf of the NHS. Our friendly teams include OTs, Physiotherapists and Rehabilitation Engineers, providing services for all age ranges.

We operate across 40 regions in England and Wales, supporting over 400,000 wheelchair users each year and covering 45% of the population. We take great pride in the role we play in making a real difference in the lives of those who matter most - our patients and their families.

Ross Care are a values-led organisation where people come first and whilst demand can often be high, our commitment to delivering high-quality care never wavers.

We foster an environment where every team member is included, supported and empowered to contribute ideas and shape how we deliver services.

We are Committed to Sustainability and we take our environmental responsibilities seriously - tracking our carbon footprint, setting measurable targets, and continuously seeking new ways to reduce environmental impact.