Senior Customer Service Advisor (Fixed Term)

Join the team that keeps Newcastle moving - one call at a time!, Taking and co-ordinating calls for Contact Centre services, Care Alarms, and more
Dispatching response teams in emergency situations
Supporting out-of-hours services for housing repairs, public safety, and local services
Being a key part of our city-wide safety and wellbeing response
You'll be working as part of a supportive team working round the clock call handling that truly makes a difference in people's lives - often during their most challenging moments.

Are you a confident communicator with a passion for delivering excellent service?

Already working in customer service and looking to take that next exciting step towards leadership?, Can remain calm under pressure (even when the phones won't stop ringing)
Has a positive, can-do attitude that brings out the best in others
Knows how to prioritise - especially when dealing with life-critical calls
Can quickly defuse difficult situations with empathy and professionalism
Wants to build leadership skills and take that next step in their career.

Bonus points if you have experience in call handling with the NHS, emergency services or the care sector. But don't worry if you don't, we offer full training.