Senior Customer Experience Consultant

We're looking for Senior Customer Experience Consultants who are:

• Collaborative - thrive in a team environment and build strong relationships
• Solutions-focused - proactive in problem-solving and process improvement
• Client-centric - passionate about delivering world-class service
You'll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you'll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.,
• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives
  
  Passion for customer satisfaction and service excellence
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, evolving environment
• Previous logistics experience is a plus
• Proficiency in Microsoft Office
  
  Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible-setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What's in it for you?
• A dynamic, international environment where your ideas matter
• 25 days annual leave (option to buy/sell 5 days)
• Annual bonus, pension scheme, and family-friendly benefits
• Daily lunch allowance and on-site canteen
• Access to mental and financial health tools through our Employee Assistance Program