Senior Crisis Recovery Worker - Warrington & Halton

We have an exciting new opportunity for an experienced and motivated Senior Crisis Recovery Worker to join our Community Matters team in Warrington. Working within our Warrington and Halton Support Hub, you will play an important role in supporting the day-to-day delivery of our crisis services, helping to ensure that people accessing support receive a safe, responsive and high-quality service., As a Senior Crisis Recovery Worker, you will combine frontline support with shift leadership responsibilities. You will provide emotional support, advice and guidance to people accessing the service through face-to-face conversations, telephone and video contact, while also supporting and guiding colleagues to ensure the smooth running of each shift. You will take an active role in managing shift activity, allocating work and resources in response to demand, monitoring workloads and ensuring colleagues have the support and information they need. You will also provide guidance and debriefs to colleagues, support the management and escalation of incidents and safeguarding concerns, and ensure that service procedures and reporting requirements are followed. Alongside your senior responsibilities, you will undertake risk assessments, support the development of safety plans and work collaboratively with individuals and external agencies to identify appropriate support. You will also contribute
to quality audits, handovers, staff training and the ongoing development of the service, helping to maintain high standards and a positive, supportive team environment. This is an excellent opportunity for someone with experience in mental health support who is ready to take on greater responsibility, develop their leadership skills and make a positive contribution to both the people we support and the colleagues they work alongside.

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.