Senior Contract Manager

As a Senior Contract Manager in our Environmental Services team, you'll lead the delivery of complex local authority waste, recycling, and street cleansing services, ensuring high operational performance, strong customer outcomes, and sustainable growth. You'll oversee large frontline teams, manage commercial performance, and drive continuous improvement across the contract. This is a role where your work has purpose. By leading essential environmental services, you'll help create cleaner, safer communities while supporting recycling initiatives, reducing waste to landfill, and delivering positive impact for residents, customers, and the environment. Working alongside colleagues, customers, and stakeholders, you'll help create impactful solutions that support a better future.,

• Lead the operational delivery of waste, recycling, and cleansing services, ensuring contractual obligations, performance targets, and customer expectations are met.
• Manage financial and operational performance, delivering against budgets, profit targets, and efficiency objectives.
• Drive continuous improvement, innovation, and service transformation to meet future challenges and opportunities.
• Build and maintain effective relationships with customers, local authorities, trade unions, stakeholders, and community partners.
• Champion a strong health, safety, environmental, and compliance culture across all operations.
• Lead, develop, and inspire managers and frontline teams, creating an inclusive, high-performance culture focused on growth and excellent service delivery.
  
  Proven experience leading large operational teams within a complex contract environment.
• Strong leadership, stakeholder management, and people development skills.
• Commercial and financial acumen, with experience managing budgets and delivering business performance.
• Experience working with trade unions, customers, and multiple stakeholders in a service-led environment.
• A management qualification or degree-level qualification, strong IT skills, and ideally experience within environmental, waste, recycling, or local government services.
  
  At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.


• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car or cash alternative
• Private medical insurance
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.