Senior Conference & Events Sales Co-Ordinator

As Senior Conference & Events Sales Co-ordinator, you will support the Conference & Events Sales function by managing high-value and complex enquiries, supporting conversion of business, and ensuring smooth coordination between sales, operations, and clients. You will also take a leading role in coaching colleagues, supporting process improvement, and ensuring consistent delivery of high-quality event sales and coordination standards., Sales & Enquiry Management

• Manage high-value, high-complexity conference and events enquiries across phone, email, and online channels
• Prepare proposals, negotiate with clients, and convert enquiries into confirmed business
• Conduct show rounds and client presentations to a high standard
• Manage enquiry distribution and inbox activity, ensuring timely responses and effective prioritisation
• Support diary management and ensure optimal use of event space and availability
Event Coordination & Delivery
• Produce accurate function sheets and ensure all event requirements are communicated to operational teams
• Lead pre-event briefings for high-profile and complex bookings
• Support smooth coordination between sales and operations teams
• Ensure all client requirements are captured and delivered accurately
Revenue & Performance Support
• Support implementation of sales strategy to maximise revenue and conversion
• Monitor booking activity, availability, and short-term space optimisation
• Assist with competitor analysis and market awareness activities
• Identify opportunities for upselling and repeat business
Process & Systems Management
• Oversee enquiry inbox management on allocated days
• Support allocation of outstanding or past-date enquiries to ensure follow-up
• Conduct daily/regular checks on event status, availability, and operational readiness
• Maintain accurate records across sales and event systems
Leadership & Coaching
• Support coaching and development of junior Conference & Events Sales Coordinators
• Assist with training and onboarding of new team members
• Promote high standards of customer service, sales technique, and process accuracy
Feedback & Continuous Improvement
• Support post-event feedback collection and follow-up processes
• Contribute to monthly conversion and performance improvement initiatives
• Assist in driving departmental sales initiatives and improvement activities
  
  Our client is a gorgeous landmark hotel, originally opened in 1879. Since then, it has welcomed royalty and rock stars and has been a hub in the city for meetings and networking as well as incredible events in its breath-taking Grand Ballroom.
  
  £31,000 per annum - plus target-based financial incentives to help your earning potential
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with
• special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities
• Earn extra cash through our employee referral scheme
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of the Employee Assistance Programme, Hospitality
• Action, providing 24/7 health and wellbeing support, including free counselling
• Annual complimentary stay at The Grand Hotel or any De Vere property of your
• choice, plus additional monetary rewards for reaching long service milestones - which increase year on year!
• Paid day off for your birthday, along with a £20 love to shop voucher
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, their financial wellbeing platform, granting you instant access to your pay when you need it
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days)