Senior Compliance Manager

We have an exciting opportunity for a Senior Compliance Manager, specialising in Gas management.

You will actively engage with and promote residents in supporting and delivering engagement plans that build trust, reduce no access rates and deliver compliance so that our residents can be and feel safe in their homes.

You will lead initiatives to promote resident engagement and customer satisfaction through contract management, events, open and transparent communication and timely management of complaints and customer enquiries.

You will be the competent person for complex compliance risks, using your extensive knowledge of asset management and experience in a housing context.

Bring us your knowledge, understanding and experience of applying health and safety legislations, approved codes of practice, and guidance pertaining to property compliance, maintenance and construction.

Significant experience in establishing and implementing contractor management methodologies would be great, as would your ability to develop effective pragmatic solutions to resolve complex issues.

You will be handling budgets and driving performance whilst implementing risk management principles and also managing a high-performing team.

Confidently able to support the business in the introduction of new software/technology such as Asprey and CRM, you will be managing program data and systems too.

We are looking for someone who has excellent understanding of safety and compliance and who is comfortable in the use of SharePoint, Power Bi and asset management databases including SQL and Asprey

Ideally, you will have NEBOSH Level 3 and Corgi Level 4 Gas Management qualifications.

If you have a proven track record of compliance delivery and working with landlords' hazards and their controls, we would love to hear from you.

Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it's helped us achieve a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.