Senior Clerical Officer

To provide efficient and effective administrative and clerical support to the Musculoskeletal (MSK) service, ensuring the smooth running of the service and providing day-to-day supervision and line management of Band 2 Clerical Officers., The post holder will ensure that referrals are registered and appointments booked in line with Trust waiting time standards and the Trust Patient Access Policy.

The post holder will support the management of outpatient clinics, coordinating clinic changes including cancellations, reductions, rescheduling and reorganisation of appointments, often at short notice. Working within established procedures, they will maximise clinic capacity, maintain accurate patient records on the Patient Administration System (Connect), and support the achievement of waiting time targets.The role requires the ability to prioritise workload, manage multiple tasks, and adapt to changing service demands while maintaining accuracy and confidentiality.

The post holder will provide day-to-day supervision and line management of Band 2 Clerical Officers, ensuring workloads are effectively coordinated and service standards maintained. Responsibilities include processing of annual leave, staff appraisals, attendance and wellbeing management, recruitment and selection, and support for staff development in accordance with Trust policies and procedures.

The post holder will communicate professionally and compassionately with patients, carers and healthcare professionals, including those who may be anxious, distressed or have complex needs, and will use initiative appropriate to the role while seeking guidance when required.

This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being part of an organisational change within the Musculoskeletal (MSK) Department. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and the management of organisational change.

Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.