Senior Clerical Officer

Take part in managing, daily, all appointment administration undertaken within the OutpatientBooking Teamo Manage and monitor the outpatient waiting listo Book appointmentso Ensure that all clinics are fully utilizedo Process patient referrals into the trusto Answer incoming calls from all our customers in a professional and appropriate manner and assistwith specific enquirieso Make outgoing calls, negotiating appointment dates and times with patientso Deal with and respond to complaints in a positive mannero Access and update various IT systems i.e. the Trust Patient Administration System, the nationalElectronic Referral system, the Evolve scanning system and Somerset Database, Envoy andother IT systemso Ensure accurate and quality data entry at all timeso Any other duties commensurate with the role, Register referrals from all sources on the patient administrative system (Patient Centre) and bookappointments in accordance with clinical need and within local and national targets. Telephone patients to offer appointment dates and times, in accordance with consultantprioritisation, Trust standards and NHS targets, using Patient Centre and the national E-ReferralService systems to record appointments made Manage the Envoy reminder service responses.Offer appointments to suspected cancer and other urgent patients according to Trust standardsand within NHS target times and recording the data on the Somerset databaseManage and monitor all patients waiting for an appointment on the Outpatient Waiting ListUpload all new referrals to the Evolve scanning system, and process their returnAnswer general telephone enquiries, taking responsibility for callers or forwarding calls to therelevant departmentRespond verbally to complaints in a polite and professional manner seeking to find a resolutionon behalf of the caller. Those which cannot be resolved to be passed to a manager or otherdepartments in the Trust for actionInput, monitor and manage patient information on various IT systems Discharge old and expired episodes on PAS, completing and updating the patient's pathwayLiaise with referrers/ GP practices regarding incorrect patient information or referrals Liaise with multidisciplinary internal teams regarding clinic utilisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods. We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service. Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice