Senior Civil Enforcement Officer - Parking

Surrey Heath have an exciting opportunity within the Council for a self-driven and motivated Senior Civil Enforcement Officer to join our team. You will support the Parking Manager in securing the continuous improvement and success of our off-street parking service. Join Surrey Heath Borough Council and be part of an organisation committed to delivery through meaningful community engagement and excellent customer service. We have a friendly and supportive staff culture with people who want to help make a real difference in our community for everyone that lives and works here. We embrace a culture of innovation and creativity, welcoming new ideas. About the Role

• To lead and supervise the car park team responsible for the day to day operation and enforcement of all council owned / managed off street parking facilities
• To work on a 4 on 4 off rota including some early evenings until 20:00hrs. This will include regular weekend work to ensure a senior officer is present every day.
• Oversee and develop staffing rotas to ensure service is maximised. Identify needs for temp and casual seasonal staff and inform the Parking Services Manager.
• Ensure that customers experience as high quality a parking service as possible within the confines of service budgets and resources.
• Enforce all car park rules and regulations through the issuing of Penalty Charge Notices.
• Regularly patrol all levels of Town Centre car parks and outlying car parks to issue notices, interact with customers, check litter cleanliness and state of repair and provide excellent customer service
  
  Proven experience working within the Traffic Management Act 2004 and off street parking protocols and hold a relevant parking enforcement certification
Proven experience in a supervisory role Experience in dealing with day to day car park operations including the issuing of penalty Charge Notices Able to investigate and respond to customer complaints in a timely and diligent manner Team player, providing support during difficult times / incidents

We offer a generous benefits package including a minimum of 23 days' annual leave rising to 28 days after 5 years' service, plus Bank Holidays, a generous local government pension scheme, free parking for all employees and payment of a professional membership fee. As well as subsidised gym membership at our local Places Leisure Centre and great savings from supermarkets, shopping, cycle to work schemes and holidays via the My Staff Shop scheme.