Senior Business Support Officer

We have an exciting opportunity for an experienced Business Support Manager to join us as a Senior Business Support Officer within Children's Social Care Front Door. The successful candidate will work alongside another Senior Business Support Officer in the Customer Service Pod, which forms part of the Front Door of Children's Services Business Support Function. This post sits alongside the Multi-Agency Safeguarding Hub (MASH) and acts as the first point of access to Children's Services. The role includes direct line management of a small team of Business Support Officers and close collaboration with the Business Lead Administrator and Senior Administrators across the wider Countywide Service. Key duties will include:-

• Completion of Business Support tasks
• Supervision with team members and Personal Development Reviews
• Performance and Absence Management
• Allocation, tracking and quality checking work
• Use of data to drive performance
• Supporting bespoke projects
The ideal candidate will be accustomed to working to deadlines and will have an interest in or knowledge of children's safeguarding. We are looking for applicants with excellent IT and communication skills, who can analyse data effectively and extract key information from our data reports to support performance dashboards. Applicants should also be able to demonstrate a flexible approach and possess the ability to manage and prioritise their workload. If you believe this is the role for you, we look forward to hearing from you. Why are you the perfect fit for this role, and what will you bring to our team?

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Would you like to work in a role which is both meaningful and rewarding, where you really feel that you make a difference? Do you constantly look for ways to improve the way you work and enhance the service that you deliver? If so, this is the perfect role for you. This is a great time to be part of Gloucestershire County Council, as Children's Social Care is on an exciting journey, which focuses our approach into being more creative, strengths-based and person-centred, to ensure that we work together to 'Make a Difference' to our local communities. We are an agile working organisation with a combination of office-based working and working from home (essential equipment is provided). We place a high premium on diversity and inclusion, as well as on health and wellbeing and we offer a flexible working scheme which is based on business need. We offer Continued Professional Development and will support you to develop your skills and career prospects within Children's Services.


• Safe, supportive and positive working environment with regular, robust supervision.
• Access to relevant training and career progression.
• Annual leave of 25.5 days (pro rata) up to 30.5 days (pro rata) after 5 years employment.
• Access to the Local Government Pension Scheme.
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Cycle to Work scheme.
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply).
Working in Children's Social Care does require an applicant who can be proactive or responsive to changing demands and resilient to some of the tough emotional content of the role. However, it is a role that can bring great reward and job satisfaction.