Senior Business Support Assistant

As a Senior Business Support Assistant, you will join a friendly, motivated team committed to providing excellent customer service. You will provide back-up to colleagues across service areas and assist in handling urgent work on a daily basis.,

• To be responsible for providing a comprehensive range of business support services both administrative and secretarial functions. Utilising good organisational skills to co-ordinate local and statutory requirements and arrange statutory meetings.
• To take comprehensive minutes of sensitive and confidential meetings, including preparation of documents and information in readiness for the meeting, taking the minutes and distributing to professionals and using an in-house database to enter outcomes of the meeting.
• To create, develop and maintain information systems and processes including Microsoft Office packages to produce reports.
• To be the first point of contact for enquiries from schools, partners, voluntary and community organisations, agencies and members of the public, including generic inbox management on a daily basis and to communicate effectively with these agencies to ensure children receive our services and gather/monitor appropriate information.
• To line manage staff, including supervision, and Annual Performance Review meetings.
• To support the administration of complex databases ensuring all necessary updating systems are in place, accurate and to ensure effective systems are maintained to allow the supply of information for auditing purposes - allowing the information to be analysed efficiently and effectively across service areas.
• To be able to prioritise your own workload to Statutory deadlines and work as part of a team
For information on our approach to the recruitment of ex-offenders, please see our policy statement.

An opportunity has arisen for a well-organised and effective individual to join the Children and Family Services Business Support Team as a Senior Business Support Assistant within the Education arena.,
• Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Qualifications, Professional/Further Education Qualifications in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
• Be trained and proficient in all aspects of Microsoft Office including the ability to use spreadsheets and perform basic data analysis.
• Good organisational, verbal and written communication skills.
• Excellent customer care skills and a full understanding of the need to maintain confidentiality.
• To be able to produce accurate work to deadlines, including notes of meetings and work effectively and efficiently whilst under pressure.
• To have the ability to establish and maintain working relationships and communicate effectively with staff at all levels.
• To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.


• Guaranteed contracted hours.
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.