The Senior Business Analyst plays a critical role in supporting the university's strategic objectives by leading on complex business analysis projects, process improvements, and digital transformation initiatives. The postholder works closely with senior stakeholders across academic and professional services teams to identify operational challenges, streamline workflows, and enhance business systems. With a focus on evidence-based decision-making, the Senior Business Analyst drives efficiency, improves service delivery, and ensures alignment with institutional goals.

You will be an experienced professional with significant expertise in business analysis, demonstrating a proven ability to lead complex business process analysis, workflow modelling and service improvement initiatives. Your experience will include facilitating workshops, focus groups, and interviews to refine business requirements and support the development of business cases, feasibility studies, and impact assessments. You will possess strong analytical skills, with the ability to interpret data, identify trends and translate insights into actionable strategies that align with institutional priorities.

With a track record of advocating for best practices in business analysis, you will ensure compliance with data governance policies, GDPR and sector-wide reporting standards. You will demonstrate leadership in mentoring and developing junior analysts, fostering a collaborative and innovative culture of continuous improvement. Your ability to build and maintain strong stakeholder relationships will be essential, as you engage with senior leadership to influence decision-making and drive business transformation.

How will you work?

Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

Are you passionate about creating an outstanding university experience? Do you thrive in a collaborative, forward-thinking environment? If so, we have an exciting opportunity for you to be part of a newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University.

We are redefining student success by bringing together proactive, high-quality support that empowers students to navigate university life with confidence. As a vital member of our team, you'll have the chance to shape and contribute to a service that makes a real impact-delivering tailored advice, guidance and innovative solutions that enhance student wellbeing, engagement and academic progress.

Joining us means being part of a vibrant, student-focused community of 350+ SAS colleagues where ideas are valued, your expertise makes a difference and every interaction helps students thrive. If you're ready to contribute to a bold new vision for student administration and support, we'd love to hear from you., Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University's redeployment pool. No agencies, thank you.