Senior Assistant Technical Officer (SATO), Band 3

This an exciting opportunity to join an energetic, progressive team, the role provides essential clinical and administrative support to the audiology service. Clinical duties include but are not limited to basic hearing-aid repairs and maintenance, otoscopy, telephone reviews for hearing-aid users, patient advice on device care, and assisting with the clinical assessment of pre-school and school-age children. Administrative responsibilities include coordinating equipment repairs with Medical Engineering, suppliers and IT; preparing clinic equipment and lists; managing earmould processing and patient notifications; overseeing stock control and ordering; managing the Hearing Services ATO mailbox; processing invoices; and supporting the smooth running of the Audiology PMS, TrakCare and patient booking systems.

The post-holder will also contribute to departmental audit, quality-improvement work and research activity, and is expected to work autonomously within defined protocols while maintaining a strong commitment to patient-centred care.

Additional contract details: With a view to extend based on demand and service review, The post-holder will contribute to the delivery of high-quality Audiology services by providing frontline clinical support; including basic hearing-aid repairs, otoscopy, telephone reviews, patient advice and assistance with paediatric assessments while ensuring accurate documentation and appropriate signposting. They will help maintain smooth operational running of the service through clinic preparation, earmould processing, stock management, ordering, mailbox oversight, invoice processing and supporting the upkeep of key clinical systems. The role includes supervising ATOs and staff undertaking related tasks, participating in audit, quality-improvement and research activity, and engaging in ongoing training and professional development. Effective communication and collaborative working are essential, with regular interaction across Audiology, ENT, internal hospital services, external suppliers, GP practices and community organisations to support safe, efficient and patient-centred care.

Hearing Services offers a welcoming, open and supportive working environment where staff are valued and encouraged to grow. Teams work collaboratively across services, creating a culture of kindness, shared learning and strong professional relationships. The Trust is based in one of the most desirable areas of the UK, with Gloucestershire's blend of historic cathedral cities, vibrant cultural life and the stunning Cotswolds countryside providing an exceptional quality of life. With excellent transport links to Bristol, Birmingham and London, it is an ideal place to build both a rewarding career and an enjoyable lifestyle.