Senior Administrator - Adult Community Services

Permanent, 30 hours per week. To be worked 6 hours per day over 5 days per week, Monday to FridayAre you an organised, proactive and confident administrator looking to take the next step in your career? Our Lymphoedema and Tissue Viability Service is seeking a highly motivated Senior Administrator to support the smooth running of this specialist clinical service and ensure patients receive timely, high quality care.About the RoleAs the Senior Administrator, you will play a key role in coordinating the day to day administrative functions of the service. Working closely with clinicians, the Service Manager and wider Adult Community Services teams, you will ensure referrals, appointments and patient pathways are managed efficiently and accurately.This is a varied and rewarding role where no two days are the same. You will oversee administrative processes, support staff across the service, and act as a first point of contact for patients, referrers and colleagues. Your ability to
prioritise, problem solve and maintain excellent communication will be essential., Coordinate and oversee administrative support for the Lymphoedema and Tissue Viability teams.Manage referrals, waiting lists and appointment bookings using EMIS and associated systems.Ensure accurate and timely communication with patients, including appointment reminders.Act as the first point of contact for enquiries, providing clear information and resolving issues where possible.Support clinical teams with documentation, meeting preparation, data collection and reporting.Maintain accurate records, filing systems and departmental databases.Monitor caseloads, support end of month reporting and track departmental spend on hosiery.Contribute to service improvement by reviewing processes and suggesting more efficient ways of working.Provide guidance and support to administrative colleagues and assist with induction of new staff.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.