Senior Administrator

Role too act as the admin lead for the team ensuring day to day supervision of Band 3 administrators workload, providing confidential, professional, efficient and responsive administrative support for the Managing Emotions Programme. To support the Business Manager in the administrative overview of the team., Schedule face to face and virtual courses using the agreed online platform, liaising with external venues and organising payment where necessary.

Telephone and face to face communication with group members, ensuring a compassionate service that supports their engagement with the programme and their overall recovery journey. Providing timely, efficient and inclusive updates to group members and volunteers, in order to help them feel connected and supported.

Dealing with the day-to-day demands of both Managing Emotions Programme. Troubleshooting problems using initiative, and escalating relevant matters to the business manager

Receive and process referral forms and update required systems

Provide day to day supervision and monitoring of workload for one Band 3 administrator

SystmOne trained to accurately record issues of concerns

Undertake regular managerial supervision and appraisal of band 3 administrator

Supporting the team with data collection and reporting

Arrange team events, working with communications departments to ensure partner organisations are represented

Monitor and raise purchase requisitions for stationery, services (such as interpreters) and supplies for the department

Support Managing Emotions Business Manager and with diary management, organisation of meetings and liaison with partner organisations.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.