Senior Account Manager

As a Senior Account Manager, you'll own the primary relationship with one of our key high-street retail customers. You'll work in close partnership with retail buyers and internal teams to deliver joint business plans, drive profitable growth and ensure flawless operational execution., This is a senior, high-impact role where you'll shape category direction, influence cross-functional teams and play a key role in delivering our commercial strategy with a major customer.,

• Build, manage and grow strong short- and long-term relationships with key retail stakeholders
• Deliver sales, profitability and operational targets in partnership with the customer
• Develop commercial and category recommendations that feed into trading and category plans
• Identify and deliver profitable solutions to commercial, operational and seasonal challenges
• Support delivery of Joint Business Plans, contracts and overall business objectives
• Represent the customer internally, influencing cross-functional teams across Product, Marketing, Retail Merch and Customer Ops
• Lead weekly alignment meetings, post-implementation reviews and customer update meetings
• Support the development and mentoring of team members
• Take ownership of your own ongoing personal development, Act as the key point of contact for the retail buyer and internal owner for all customer activity
• Work collaboratively with the wider commercial team across other categories and channels
• Line manage two Account Managers responsible for additional categories and channels
• Contribute to and deliver the Joint Business Plan and trading plan
• Deliver agreed revenue and margin targets
• Manage activity within the customer cost budget
• Support long-term contract delivery and adherence
Your Key Relationships
• Retail buyers (with secondary interaction with Product Developers and Technologists)
• Commercial colleagues including Retail Merch, Commercial Managers and Customer Ops
• Product and Creative teams
• Supply Chain
• Finance
  
  Previous Account Management experience with a large retailer
• Experience managing complex seasonal activity and large SKU ranges
• Strong relationship-building and communication skills
• High levels of commercial acumen
• Confidence working with ambiguity in a fast-paced environment
• Proven ability to interpret sales, customer and market data
• Strong Excel skills
• A dedicated, flexible and proactive approach
Please note - This is a full time position requiring a minimum of two office-based days per week (days may vary). UK travel will be required including retailer visits and occasional overnight stays and therefore a full, clean UK driving licence is also required.


• Competitive salary
• 26 days holiday plus bank holidays
• Health cashback scheme
• Pension benefit
• Flexible working opportunities including hybrid working
• Free onsite parking for when you are in the office
• A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance