SENDIASS Team Manager

1 Full-time SENDIASS Team Manager post (37 hours per week) - Grade 10 An exciting opportunity is available to join this growing team of friendly and well-respected professionals who are committed to ensuring parent carers and young people with SEND have their voices heard and receive accurate and helpful information and advice. About the Team & Role SENDIASS Gloucestershire is a specialist service offering free, impartial, confidential information, advice and support on matters around SEND. The Service is offered to parent carers of children with SEND (0-25 years) and young people aged between 16 and 25 years old to help them play an active and informed role in supporting their child or young person's education. We are looking to recruit an enthusiastic and self-motivated individual to join our team. This role involves day to day management of a team, working with education, health and care professionals and parent carers to provide impartial information, advice and support in relation to their child with SEND. The Service covers Gloucestershire and works in partnership with parent carers and young people, Gloucestershire Parent Carer Forum, Gloucestershire County Council, ICB, educational settings and other key agencies working with children and young people up to the age of 25.The successful applicant should have knowledge of the SEND Code of Practice will be required to complete the IPSEA Level 1 Legal Training as part of the role and work towards IPSEA Level 3, ideally within 12 months of starting the role. About You As the Team Manager, you will take responsibility for the day-to-day operational management and leadership of the SENDIASS team, which includes:Managing team workflow: Overseeing case allocation, monitoring progress, and ensuring timely and high-quality delivery of advice and support.Supporting complex cases: Providing guidance and expertise to team members on challenging or high-risk cases, ensuring consistency and compliance with statutory requirements.Supervision of Case Advisors: Delivering regular supervision sessions to support professional development, maintain standards, and address any issues or concerns.Operational leadership: Acting as the first point of contact for operational queries, ensuring smooth running of the service, and implementing agreed policies and procedures.Quality assurance and improvement: Monitoring service performance, identifying areas for improvement, and contributing to strategic development.

Strong leadership and team management skills, with experience in supervising staff. Excellent organisational skills to manage workflow and prioritise competing demands.Ability to provide clear guidance and support on complex SEND cases. High-level communication and interpersonal skills to build positive relationships with families, professionals, and stakeholders.Problem-solving and decision-making abilities, particularly in challenging situations. Commitment to impartiality and confidentiality in line with SENDIASS principles.Knowledge of SEND legislation and the SEND Code of Practice.Confidence in using IT systems for case management and reporting.Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS check., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

• Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Supportive and positive working environment with regular supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme, Cycle to Work scheme (Eligibility criteria and T&Cs apply)
• Green Car Salary Sacrifice Scheme (Eligibility criteria and T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network