SEND Quality Manager

At Surrey, we are committed to ensuring that every child and young person with Special Educational Needs and Disabilities (SEND) receives the high-quality support they deserve. We are already making strong progress on this journey, working together across our SEND services to deliver timely, effective support that leads to meaningful, positive outcomes. Our approach is grounded in strong, respectful relationships with children, young people, families, schools and partner organisations. Relational and restorative practice sits at the heart of everything we do-because we know that how we work is just as important as what we deliver. As a SEND Quality Manager, you will be part of a team supporting the delivery of Surrey's Local Area Partnership Quality Framework which drives continuous improvement of our Education, Health and Care Plans (EHCPs) and their associated processes. This includes quality assurance activity that contributes to Surrey's wider understanding of compliance, practice and the experiences of children, young people and families. You will undertake a range of quality assurance activities, including EHCP audits, annual review audits, thematic deep dives and analysis of quality assurance findings. You will moderate outcomes, provide feedback to practitioners and managers, and support quality improvement activity that strengthens the effectiveness and consistency of statutory SEND processes. Working closely with SEND teams, education settings, health and social care partners, parents, carers and young people, you will help ensure that statutory SEND services are delivered effectively and in line with legislation, statutory guidance and local expectations. You will also contribute to the development and delivery of the SEND Service's training programme, using learning from quality assurance activity, legislative developments and service priorities to support continuous professional development across the service. You will provide quality support to Surrey's SEND teams, with this post specifically supporting services in the East of Surrey. You will also lead on an agreed area of quality improvement work across the SEND service., 1. Please tell us about your experience of working within statutory SEND services. How have you applied your knowledge of SEND legislation and processes to improve compliance, quality or outcomes? 2. Please provide an example of a quality assurance, audit or review activity you have led or undertaken. How did you analyse the findings and use them to support improvement? 3. Please provide an example of how you have worked with practitioners, managers or partner organisations to improve the quality or consistency of practice. How did you achieve positive change? 4. Please tell us about your experience of developing and/or delivering training. How did you identify the learning need and evaluate its impact on practice?

• Extensive knowledge of SEND legislation
• Ability to quickly assimilate information and make informed decisions within short time-frames
• Excellent communication skills with the ability to deal sensitively with challenging conversations and situations
• A positive outlook that celebrates success, builds on a framework of good practice and seeks constructive solutions to problems
• Willingness to accept accountability for the management of risk
• Competent in a range of IT tools
• Ability to prioritise and plan own workload in the context of conflicting priorities
• A methodical approach to tasks, recording and reporting with high level analytical and organisational skills, An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
  
  We have a great opportunity to join our SEND Quality team as a SEND Quality Manager based at Woodhatch Place in Reigate. This permanent role has a starting salary of £36,798 per annum, based on working 27.2 hours per week (3.5 days)
We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents