SEND Information Hub Coordinator

SEND Information Hub Coordinator

Role Responsibility

An opportunity has arisen for a motivated and committed SEND Information Hub Coordinator to join our newly developed Information, Advice and Guidance (IAG) offer.

The post holder will lead on the maintenance and communication of Kent's Local Offer which comprises of the SEND Information Hub, Directory of Services for families and any associated projects, ensuring the information is comprehensive, up-to-date and serves the needs of Kent's families and the requirements of the council's communication standards.

Training in this area will be provided but it will be very beneficial if candidates have relevant experience and are comfortable working towards tight deadlines.

Experience of working in a public, private or voluntary sector with a good understanding of current SEN legislation and its application within the context of Kent.

The role will need excellent communication and marketing skills to create relevant and engaging content for use on social media and other channels. It will require expertise in using common social media platforms, and content scheduling tools creativity is a key skill in this role.

You will be expected to respond to emails, calls and requests promptly and accurately, and track responses to all incoming enquiries to ensure they are responded to in a timely manner.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

For more information about the role, please contact Matthew Bates, SEND Enquiries Hub Manager - Matthew.Bates@kent.gov.uk or .

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

• SEND Information Hub Coordinator JD.pdf

• Salary: £29,167 to £30,934 per annum


• Contract type: Permanent Full Time


• Working Hours: 37 hours per week


• Location: Kroner House, Ashford. Kent, United Kingdom


• Job category: Administration/Business Support


• Job Reference: REF/TP/139114/14474


• Closing Date: 15 May, 2026


• Apply

#s1-Gen

An opportunity has arisen for a motivated and committed SEND Information Hub Coordinator to join our newly developed Information, Advice and Guidance (IAG) offer.

The post holder will lead on the maintenance and communication of Kent's Local Offer which comprises of the SEND Information Hub, Directory of Services for families and any associated projects, ensuring the information is comprehensive, up-to-date and serves the needs of Kent's families and the requirements of the council's communication standards.

Training in this area will be provided but it will be very beneficial if candidates have relevant experience and are comfortable working towards tight deadlines.

Experience of working in a public, private or voluntary sector with a good understanding of current SEN legislation and its application within the context of Kent.

The role will need excellent communication and marketing skills to create relevant and engaging content for use on social media and other channels. It will require expertise in using common social media platforms, and content scheduling tools creativity is a key skill in this role.

You will be expected to respond to emails, calls and requests promptly and accurately, and track responses to all incoming enquiries to ensure they are responded to in a timely manner.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.