SENA Assistant

Leicestershire County Council is seeking a highly organised and motivated individual to join the Special Educational Needs Assessment (SENA) Service as a SENA Assistant. This is a key role providing high-quality administrative and operational support to ensure the effective delivery of services to children and families. You will play a vital part in managing referrals, maintaining accurate records, supporting casework processes, and ensuring excellent customer service for families, schools and partner agencies. The role requires a proactive approach, strong organisational skills and the ability to work confidently with sensitive information in a fast-paced environment. What You'll Be Doing

• Supporting the coordination and administration of SENA processes, including referrals and casework activity
• Maintaining accurate and timely records across information systems
• Liaising with families, schools and professionals to gather and share information
• Providing high-quality customer service through telephone, email and face-to-face contact
• Supporting data quality and reporting requirements
• Assisting with meeting coordination, correspondence and documentation
  
  Recognised academic qualifications such as GCSEs or equivalent, including NVQ Level 2 (or equivalent) in literacy and numeracy, and NVQ Level 2 in Business Administration (or equivalent experience), along with word processing skills and willingness to undertake further software training.
• Experience in a clerical or administrative role, ideally within a public sector setting, including handling correspondence, record systems, and general office duties.
• Demonstrable experience of using Microsoft Word, Excel, PowerPoint and other software systems, including maintaining and developing electronic and manual record systems.
• Ability to communicate effectively with members of the public and staff at all levels, with good written skills to produce high-quality materials for a variety of audiences.
• Proven ability to maintain confidentiality at all times and deal appropriately with sensitive information in line with service requirements.
• Ability to manage and co-ordinate a busy workload, prioritise tasks, meet deadlines, and work under pressure using own initiative.
• Evidence of delivering excellent customer care, working effectively as part of a team, and liaising with internal staff, external agencies, and the public
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following