Self Employed Welfare Field Agent

As a Welfare Field Agent, you will carry out field visits to residential properties on behalf of our clients. The role focuses on resolving customer accounts, facilitating service reconnections where appropriate, and providing support to individuals experiencing financial hardship, vulnerability, or other challenging circumstances. You will engage with customers professionally and compassionately, helping them access the most appropriate solutions while ensuring compliance with company procedures and relevant regulations. Key Workstreams

• Residential Utilities - Discussing and resolving utility accounts
• Communication & Reconnection - Reconnecting customers with our clients and their services
• Welfare - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads - Collecting accurate utility meter readings
Working Pattern & Benefits
• Flexible working - minimum 2 Weekdays per week, 8 hours per day
• Flexible start times
• Monday to Friday or Saturdays (subject to client business hours)
• Guaranteed daily rate
• Full training and continuous support
• Opportunities to progress and explore different roles within the business
• UK-wide opportunities (work allocated within pre-agreed postcode areas)
  
  Full UK driving licence
• Access to own vehicle with business insurance
• ULEZ-compliant vehicle (required when working within London ULEZ zones)
• Clean DBS check
• Healthy credit history
• CCJs considered in adverse circumstances where repayment arrangements are in place
• Strong organisational, negotiation, and case-management skills
• Ability to communicate professionally and effectively with customers and clients
• Ability to work independently while following company policies, procedures, and objectives
• Ability to identify and manage disputes in line with company procedures
• Open to coaching and feedback to continuously improve performance
  
  Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
  
  We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
• We offer full training that develops valuable, transferable skills and helps unlock your full potential.