Security Valet Officer

Salary not available. View on company website.

Ballymore Group, Poplar, Greater London

Full time
Permanent
Onsite working

Posted 1 day ago, 25 Jun | Get your application in today.

Closing date: Closing date not specified

Job ref: b977afa83b7d40b6a452df0ccee47d66

Location ref: Poplar, Greater London

Ballymore Group

Full Job Description

Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner.
Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
Aid the smooth running of the various different operations around the site, according to SOP s.
Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion.
Work between all the operations on the development, including the private cinema.
As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd.
Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions.
Provide support and shift cover for valet and concierge functions when necessary.
Liaise with Concierge at all times on requests for vehicles.
Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each.
Locating vehicles and delivering to allocated point when requested by the resident.
Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road.
Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times.
Ensure all vehicles parked are assessed for previous damage.
Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office.
Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility.
Liaise with day/night security staff regarding any potential/real security issues.
Ensure that all firefighting apparatus is accounted for and maintained.
Correct reporting of any cleaning or maintenance issues around the Estate.
Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager.
Maintain confidentiality at all times concerning residents and Ballymore business and its personnel.
Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park.
All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager.
Meeting and Greeting all residents, guests and clients around the estate.
Working with all staff to ensure there is a good security presence at all times.
Ensure any unusual behavior noted is followed up, calling the police if necessary.
Communicate with control regularly and ensure there is a quick response to any incident.
To include building rounds & PES patrols of the site, in the daily tasks.
Correct reporting of any incidents and archiving of all onsite records, including police liaison.
Liaise with valet to inform of any vehicles that may need parking in the car park.

Proven experience in front of house/customer service or relevant role is an advantage.

Direct job link

https://www.jobs24.co.uk/job/security-valet-officer-127019742