Security Supervisor

Job objectives and responsibilities

• To ensure all patrols of the team are completed and recorded, with regular spot checks to be completed.
• To assist the Security Team to respond to incidents and be aware of all procedures required within incidents, using appropriate Code and Phonetic Communication.
• Ensure all officers are competent and confident on lockdown procedures.
• Ensure you are aware of roles and responsibilities with Critical Incident Management Training.
• To have complete understanding of Emergency procedures and the various roles that is required.
• To ensure that your team's knowledge is upheld by personally conducting regular refresher training and doing spot checks.
• Challenge any suspicious behavior in a non-physical manner.
• To monitor access and egress of personnel and respond to breaches.
• To ensure the delivery of a professional security service focused on the experience of colleagues and guests at Lloyds of London at all times.
• To ensure your team all are wearing correct uniform, including earpieces, while on post.
• To ensure Radio Checks are undertaken within the period requested by the Control Centre.
• To ensure that all problems or incidents, which occur during the course of your duties, are reported promptly to the Security Control Room (SCR.
• To take lead in any incident situation and direct the team to ensure the incident is managed seamlessly in collaboration with the Control room team.
• To ensure all Security Services Team Members are fully conversant with the standard operating and emergency procedures, ensuring an appropriate and professionally managed response to any situation that arises.
• To ensure integrity of the security systems is maintained as directed by the Control Room.
• To log any faults of equipment encountered while on duty, i.e. Radios, etc.
• To immediately report all potentially suspicious packages, vehicles and characters within your patrols to SCR and be advised about unattended valuables and actions to be taken
• Any other duties deemed to be appropriate or necessary to the post.
• Conducts monthly one-to-one with your team
• Ensure that all staff have Return to Work interviews when returning from a period of sickness.
• Support the delivery of staff rostering to ensure smooth running of service delivery.
• Supervise new staff training in line with site and company requirements, documented and signed for.
• Pro-actively check team compliance in accordance with the Assignment Instructions and Risk Assessments
• To request any additional training you have identified your team member need, both as a team and as individuals.
• Brief your team during any handover and if any additional information is received during a shift.
• Liaise with reception and event staff to make sure our team is up to date with any new information.
• To proactively observe and manage the Security Services Team Members' service delivery within the reception area.
• To develop, practice and promote good internal relations in order to identify and build opportunities to improve relationships across service providers.
• To develop and mentor your team members.
• Carry out any "Reasonable Request" made by Managers or Lloyd's Management.
Personal Specifications:
• A valid SIA License
• Knowledge of HR issues (investigations, grievances, disciplines etc)
• Excellent written and verbal communication skills.
• Leadership skills
• Organise and manage workloads
• Flexibility and adaptability to change(s)
• Set standards
• Enforce Mitie Diversity & Inclusion strategy
• Computer Literate
Shift: Monday - Friday: 0700-1700

Personal Specifications:
• A valid SIA License
• Knowledge of HR issues (investigations, grievances, disciplines etc)
• Excellent written and verbal communication skills.
• Leadership skills
• Organise and manage workloads
• Flexibility and adaptability to change(s)
• Set standards
• Enforce Mitie Diversity & Inclusion strategy
• Computer Literate