Security Scheduler

We are recruiting for an organised and proactive Scheduler to support the delivery of security services across a national banking contract., This is a key operational role, responsible for coordinating and maintaining staff schedules across multiple sites, ensuring all shifts are appropriately covered and operational requirements are met.

Working closely with Regional Operations Managers, Security Operations Centre (SOC) and external service partners, you will play an important part in ensuring effective resource planning, accurate scheduling and consistent service delivery.

Key Responsibilities

Manage daily scheduling across the estate, ensuring all core and additional hours are covered.

Monitor and manage the scheduling mailbox, ensuring emails and queries are responded to within 24 hours.

Maintain accurate weekly timesheet returns and update actual hours worked within the relevant systems.

Coordinate planned and unplanned absence cover, ensuring all shifts are fulfilled.

Take ownership of forward planning, scheduling and the deployment of security officers, including third-party suppliers.

Allocate resources effectively, prioritising ISS employees and utilising external suppliers where necessary.

Monitor scheduling performance and ensure all contractual KPIs and service requirements are achieved.

Investigate and resolve pay queries promptly, ensuring accurate information is provided.

Manage the use of the Pretium portal to coordinate service partner cover when required.

Raise and manage purchase orders for third-party suppliers, overseeing the process through to completion.

Excellent IT skills and confidence working with multiple systems.

Knowledge of security guarding operations, ideally within BS 7499 standards.

An understanding of KPI-driven service delivery and operational performance.

Strong written and verbal communication skills.

Excellent interpersonal skills, with the ability to influence and negotiate with colleagues and external suppliers.

The ability to manage schedules, allocate resources and respond effectively to changing operational requirements.

A proactive approach to problem-solving, with a strong focus on accuracy and delivering results.

Experience using workforce scheduling, time management or CAFM-related systems would be advantageous.

If you are an organised and detail-focused individual who enjoys coordinating people, managing operational schedules and supporting a busy service delivery team, we would welcome your application.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.