Security Receptionist

Job objectives and responsibilities This Client Host role demands a high level of flexibility, mobility, and responsiveness. It is not a static or desk-based position, but rather one that requires you to be visible, proactive, and consistently present across the operation. The ideal candidate will:

• Passion for delivering exceptional service and a commitment to creating a welcoming and professional environment.
• Greet and welcome all visitors and internal clients in a highly professional, courteous, and friendly manner, ensuring a positive first impression.
• Follow all on-site policies and procedures to uphold service standards.
• Answer all calls promptly and efficiently handle visitor queries and requests.
• Act as a key point of contact for visitors, hosts, and internal colleagues, ensuring seamless communication and coordination.
• Move confidently and efficiently between multiple floors and buildings, often at short notice.
• Be agile, quick-thinking, and able to step into different areas of the business as needs arise.
• React rapidly to operational gaps, service pressures, or unexpected challenges, "hitting the floor running" at any moment.
Main duties Reception & Visitor Management:
• Professionally greet visitors and escort them to meeting rooms, lift or other designated areas.
• Understand and execute all procedures for all floors and departments, ensuring a thorough knowledge of the building layout and team operations.
• Operate the visitor management system efficiently, covering visitor management, room reservations, floor management, and event coordination.
Meeting Room Support
• Ensure meeting rooms are tidy, equipped, and that meetings do not overrun.
• Provide basic AV assistance as needed to support successful meetings.
Communication & Reporting:
• Advise hosts upon guest arrival and maintain accurate visitor records.
• Report any faults or issues in the Reception area and meeting rooms to the Facilities Department.
• Monitor the request list and the reception inbox and respond to emails and requests promptly.
Administrative Support
• Assist with room reservations, administrative tasks, and supporting management with ad-hoc duties.
• Document all necessary information in the handover email when opening or closing shifts.
• Sweep internal and event floors by the end of business hours and prepare handover reports to be shared with reception and security teams.
Training & Team Support
• Take an active role in training new colleagues and supporting team members, sharing knowledge and best practices to ensure a consistent level of service.
• Attend necessary training courses to continuously improve skills and stay updated on policies and procedures.
Flexibility & Emergency Preparedness
• Demonstrate flexibility in adapting to changing work requirements and business needs, maintaining high standards at all times.
• Support emergency evacuations, adhering to safety protocols and QHSE procedures.
Person Specification Customer Service Excellence:
• Passionate about delivering outstanding customer service in a corporate environment, with a strong understanding of client expectations.
• Anticipates and responds to the needs of visitors and internal clients proactively, ensuring a seamless and pleasant experience.
• Maintains a welcoming and professional demeanor at all times, creating a positive atmosphere for guests and colleagues.
• Demonstrates empathy, patience, and active listening skills when dealing with client requests, complaints, or challenges.
• Takes ownership of problems and follows up on unresolved issues until a satisfactory solution is reached.
• Consistently goes the extra mile to exceed expectations, striving to leave a lasting impression on visitors and colleagues.
• Adapts communication style to suit the audience, showing cultural awareness and sensitivity in interactions.
• Upholds a polished and professional image, reflecting the brand's values and reputation through conduct and appearance.
• Embraces a service-first mindset, valuing and respecting all stakeholders and their unique needs.
Communication Skills:
• Excellent telephone manners and communication skills, able to interact professionally and clearly with visitors, colleagues, and clients.
• Flexibility & Adaptability:
• Extremely flexible in approach, willing to adjust to changing schedules and requirements.
• Attention to Detail & Multitasking:
• Ability to multitask, prioritize responsibilities, and manage time efficiently to maintain smooth reception operations.
Professionalism & Teamwork:
• Uphold a professional, courteous, and polished demeanor at all times.
• Be a proactive team player, supporting colleagues and leading by example.
Technological Competence:
• Confident using PC applications, including Outlook, MRI, MS Word, and MS Excel.
• Working Hours and location:
• This is a full-time position that requires a high degree of flexibility to support early morning and evening coverage, depending on business needs.
• The role involves working across three buildings and providing support to cover operational gaps as required.
• Flexibility and mobility are essential to ensure seamless service delivery across all locations.
  
  Customer Service Excellence:
• Passionate about delivering outstanding customer service in a corporate environment, with a strong understanding of client expectations.
• Anticipates and responds to the needs of visitors and internal clients proactively, ensuring a seamless and pleasant experience.
• Maintains a welcoming and professional demeanor at all times, creating a positive atmosphere for guests and colleagues.
• Demonstrates empathy, patience, and active listening skills when dealing with client requests, complaints, or challenges.
• Takes ownership of problems and follows up on unresolved issues until a satisfactory solution is reached.
• Consistently goes the extra mile to exceed expectations, striving to leave a lasting impression on visitors and colleagues.
• Adapts communication style to suit the audience, showing cultural awareness and sensitivity in interactions.
• Upholds a polished and professional image, reflecting the brand's values and reputation through conduct and appearance.
• Embraces a service-first mindset, valuing and respecting all stakeholders and their unique needs.
Communication Skills:
• Excellent telephone manners and communication skills, able to interact professionally and clearly with visitors, colleagues, and clients.
• Flexibility & Adaptability:
• Extremely flexible in approach, willing to adjust to changing schedules and requirements.
• Attention to Detail & Multitasking:
• Ability to multitask, prioritize responsibilities, and manage time efficiently to maintain smooth reception operations.
Professionalism & Teamwork:
• Uphold a professional, courteous, and polished demeanor at all times.
• Be a proactive team player, supporting colleagues and leading by example.
Technological Competence:
• Confident using PC applications, including Outlook, MRI, MS Word, and MS Excel.
• Working Hours and location:
• This is a full-time position that requires a high degree of flexibility to support early morning and evening coverage, depending on business needs.
• The role involves working across three buildings and providing support to cover operational gaps as required.
• Flexibility and mobility are essential to ensure seamless service delivery across all locations.