Security Officer / Door Supervisor

We're looking for a calm, confident and service-led Security Team Member to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar. You'll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint. What You'll Be Doing:

• Maintain a calm, reassuring and professional presence across our guest-facing areas
• Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
• Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
• Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
• Carry out patrols, CCTV monitoring and security checks in line with established procedures
• Support crowd management during busy periods, events and group arrivals
• Work closely with duty management, bar teams and other departments to ensure seamless coordination
• Follow licensing objectives, risk assessments and life-safety procedures at all times
• Communicate clearly with emergency services or local authorities when required
• Complete incident reports, shift handovers and daily updates accurately
• Represent the security team with a service-focused mindset that enhances the overall guest experience
  
  Experienced in a security role, ideally within a hotel, hospitality or guest-facing environment
• Calm, approachable and confident, even in high-pressure situations
• Strong interpersonal and communication skills
• Comfortable managing high-volume environments such as rooftop bars or busy F&B venues
• A natural team player who values professionalism and collaboration
• SIA Door Supervisor Licence (essential)
• First Aid certificate (advantageous)
• Fluent in spoken English; additional languages are welcomed
  
  This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio. Arcus is the new destination rooftop bar - this will be a new beacon, bang in the heart of Bloomsbury, London.
  
  28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
• Interest-free Season Ticket Loan
• Workplace Pension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee-funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Be the Calm in the Crowd? If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we'd love to hear from you!