Security Officer
Mitie Group plc., Leegomery, Telford and Wrekin
Security Officer
Salary not available. View on company website.
Mitie Group plc., Leegomery, Telford and Wrekin
- Part time
- Permanent
- Onsite working
Posted 6 days ago, 29 Oct | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 4613086ecc5b49c5ad51714f61458be9
Location ref: Leegomery, Telford and Wrekin
Full Job Description
We are looking for professional, flexible, and reliable Security Cover Officers to join our committed hospital security team.
Hospitals are busy, high-pressure places where the safety of patients, clinical staff, and visitors is most important. As a Cover Officer, you will provide essential support across different shifts-covering planned leave, sickness, and operational needs. You will be a reassuring, visible presence across the site, calming difficult situations and ensuring a secure, supportive environment for NHS staff to deliver care safely.
Key Duties
-Visible Presence & Patrolling: Carry out internal and external patrols across hospital wards, Emergency Departments (A&E), and grounds.
-Conflict Management & De-escalation: Respond quickly to alarms, incident calls, and requests for help, using verbal de-escalation and approved physical intervention techniques when needed.
-Emergency Response: Help during critical incidents, fire alarms, major incidents, and missing person alerts (e.g., vulnerable patient wandering).
-Incident Reporting: Write clear, accurate, and factual incident reports, log entries, and statements for management and law enforcement review.
-CCTV & Equipment: Monitor CCTV systems, use two-way radio professionally, and carry out routine security equipment checks.
-Compliance & Professional Standards: Maintain high standards of personal appearance, strict adherence to site Infection Prevention and Control (IPC) hygiene guidelines, and confidentiality regarding patient data (GDPR/Data Protection).
Valid SIA Licence: Door Supervision (DS) or Security Guarding (SG) licence.
-Flexibility: Genuine availability and willingness to work 12-hour shifts covering both days, nights, and weekends on a rotational/relief basis.
-Communication Skills: Excellent interpersonal skills with the empathy to communicate with distressed patients and the authority to handle aggressive behaviour professionally.
-Conflict Resolution: Proven experience in managing conflict calmly, confidently, and tactfully.
-Documentation Skills: Good written English for formal logs and legal incident reports.
-Right to Work: Proof of right to work in the UK and satisfactory vetting/screening (including standard 5-year background history and enhanced DBS check).