Security Officer

Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

Responsibilities & Specific Tasks

-Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste

-Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team

-Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents

-To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity

-Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action, including administration of all site-based and client documentation

-To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff

-Escorting of contractors and cleaning operatives in line with agreed procedures

-Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures

-To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures

-To provide ad-hoc cover for receptionist for breaks as required, including support to on-site client events

-To react positively and professionally in support of security operations and emergency situations as required

-Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, site training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management

-Complete satisfactory probationary assessment as part of personal training and development plan

Operational Duties

-Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime

-Maintenance of comprehensive site patrolling program in support of risk identification and prevention

-Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times

-Observation and surveillance skills to include risk and threat identification

-Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance

-Speedy and accurate reporting of suspicious activity

-Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations

-Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach

-Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services

-Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries.

-Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification

-Subject to experience and skill level, be prepared to step up to cover FoH, CCTV Controller or shift Supervisor role, under direction and supervision of site Security Manager

-To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties

-To follow and comply with all routine site operating procedures

Skills for Security trained & certificated

-SIA licensed

-First Aid trained & certificated

-ACT Awareness certified (desirable)

-IT literate

Previous Experience

-Corporate Customer Services background (desirable)

-Ability to use MS Windows and MS Office applications

-A sound understanding of electronic security Access Control & CCTV systems (desirable)

Personal Skills

-Physically fit to fulfil active job role requirements

-Ability to work proactively/independently, part as a team, pay attention to detail and use intuition

-Work collaboratively with colleagues and supervisors.

-Customer Facing/front of house skills

-A high standard of bearing and turnout

-Excellent telephone manner

-Ability to demonstrate a commitment to delivering a high-quality service

-Ability to liaise with others at all levels including senior management and customers clients

-Ability to work within established procedures and contribute positively to any improvements

-Application of conflict management in support of conflict de-escalation and resolution

-Disciplined and Professional attitude

-Proficient in written and oral communication

-Computer literate and good administration skills

-Ability to deal with and control emergency situations

-Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with client Health & Safety Statement of Intent

-Comply with Site commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals

-To read, understand and comply with site Code of Conduct

-Ability to remain flexible to personal tasks whilst contributing to the role as a 'team player'

-Excellent time keeping

-Should be proactive and self-motivated