seasonal Front of House Assistants

We are currently recruiting for part time, seasonal Front of House Assistants for our 2026 Autumn/Winter Season The role is part of Glyndebourne's overall mission to provide an experience beyond even the highest expectations, for all our audiences, from the first point of contact to the end of the experience. The role therefore requires a high level of Customer Service experience together with strong interpersonal skills and will involve working across the Glyndebourne site, primarily in the Main Car Park and Coach Park, as well as all other Front of House areas. It also includes the meet and greet service at Lewes railway station. Key Tasks and Responsibilities

• Provide an excellent meet, greet and information service for all our customers
• Direct traffic confidently on its entry to and exit from Glyndebourne, in all weather
• Staff marquees and picnic areas
• To alert the Duty Manager immediately if any serious problems occur
• In the event of an evacuation, to evacuate the audience in a calm manner in line with Glyndebourne's evacuation procedure
• To be aware of Health & Safety Regulations and to be vigilant at all times with regard to the safety and security of the audience, colleagues and yourself
• Use the radio efficiently and effectively as required
• Help support our environmental policy by assisting with recycling for our audience where possible
• Ensure audience feedback is passed back to the Duty Manager
• Demonstrate consistently excellent timekeeping
• In the event of swapping a shift it is your responsibility to arrange cover
  
  Experience of working in a Customer Service environment and providing exceptional Customer Service
• Excellent communication skills
• Ability to problem solve and use own initiative
• Ability to work under pressure and to prioritise
Special Requirements Flexibility of working hours to suit the seven-day nature of our Customer Service operation. A full, clean driving licence is desirable, as the role may also require driving the audience golf buggy.

The Glyndebourne Festival (running from May to August), features a programme of six operas in its 1,200-seat opera house, attracting audiences from around the world. The Autumn Season (October to December) extends Glyndebourne's reach, offering audiences the opportunity to experience fresh perspectives and new works in a dynamic and exploratory setting. Together, the Festival and Autumn Season welcome over 125,000 attendees annually, with many more engaging through online streaming and other digital platforms. Remaining financially independent since its inception, Glyndebourne is a registered charity that relies on box office income, memberships, and donations to fund its operations. Committed to artistic excellence, audience development, and accessibility, Glyndebourne continues to expand the reach and appreciation of opera for all. New Road, Ringmer, BN8 5UU

You must be available to work a minimum two shifts of 6 to 9 hours, which can be between 12.00pm and 10.30pm Monday to Sunday. In addition, you must be available for an induction and training evening on Thursday 1 October and training shifts on 12 & 13 October. Rate of Pay and Benefits This is an hourly paid position, at the rate of £12.71 per hour - the National Living Wage. In addition, we offer 6.6 weeks' holiday inclusive of bank holidays per annum pro rata. We have excellent on site catering facilities, can offer a beautiful working environment, and the opportunity to see world class opera. We also offer:
• Free Pilates and Zumba classes, once a week
• Corporate Gym memberships
• An onsite Physiotherapist
• Cost price electric car charging
• Cycle to Work scheme
• Subsidised dining at our onsite restaurants
• Free tea and coffee
• Discount at the Glyndebourne shop
• Free on-site parking
• Free minibus service to and from Lewes train station and Glyndebourne
• Discount at various highstreet retailers through the Glyndebourne benefits hub