Sea Logistics Job Ad Template

The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care system. How you create impact

• Deliver exceptional customer service and ensure all customer requests are handled efficiently within agreed service levels and KPIs.
• Monitor and manage customer shipments proactively, providing timely updates and resolving potential issues before they escalate.
• Build strong relationships with customers and act as their primary point of contact for inquiries, quotations, and service support.
• Investigate customer complaints, identify root causes, and coordinate effective resolutions with internal stakeholders.
• Collaborate closely with Operational Care Centres (OCCs), Sales, and Account Management teams to ensure seamless service delivery.
• Support customer onboarding by accurately capturing requirements and ensuring smooth implementation of new business.
• Prepare and analyze reports, track performance, and identify opportunities for continuous improvement and customer satisfaction enhancement.
• Ensure compliance with company procedures, quality standards, and regulatory requirements while maintaining accurate customer and shipment information.
  
  Experience in freight forwarding, logistics, transportation planning, or customer service, ideally within Sea Logistics.
• Strong customer focus with a passion for delivering excellent service and building long-term customer relationships.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and stakeholders.
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Proven problem-solving skills and the ability to investigate issues and identify effective solutions.
• Proficiency in Microsoft Office applications.
• Ability to work independently while also contributing effectively within a team environment.
  
  As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine., Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.