SCYPS Administrative Operations & Service Development Lead

We are seeking an enthusiastic and motivated individual to join Specialist Children & Young People Services (SCYPS) as our Administrative Operations & Service Development Lead. This is an exciting opportunity for someone who is passionate about improving services and enabling people to perform at their best. Working closely with the Head of Administration and operational leaders, you will contribute to the development, delivery and continuous improvement of administrative services across a diverse portfolio of children's services.

The role will lead on service development initiatives, drive operational performance, promote the standardisation of administrative processes, and contribute to projects that enhance patient experience, access to services and organisational effectiveness. You will work collaboratively across clinical, operational and administrative teams to identify opportunities for improvement and help deliver sustainable change.

We are looking for a candidate who enjoys working with others, is willing to learn, listens to different perspectives and builds positive relationships across teams. We value openness, honesty and transparency and are seeking someone who can bring people with them, support colleagues through change and help create a culture where everyone feels valued, able to contribute and supported to develop.

· Support with the production and preparation of reports and updates that are on individual, team and service level to inform operational discussions and management decisions. · Promote consistent administrative processes and the effective use of systems to support patient access and service delivery.

Support with ensuring local performance management systems can provide accurate service information as agreed with/required by a variety of external and partner agencies · Prepare and deliver reports in a timely and appropriate manner · Lead as directed on bespoke projects to improve performance and clinical effectiveness · Work with the Head of Admin, , Clinical Leads and Management team to improve performance as necessary · Monitor agreed administrative performance measures, within each service, waiting-list information, patient access standards and data quality across designated services

See JD for more information

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Support the Head of Administration in the day-to-day operational management and coordination of administrative services across designated SCYPS services

· Support performance management activity for designated pathways and Trust-wide performance requirements, as appropriate.

· Support performance management initiatives and the implementation and monitoring of agreed operational plans, actions and service priorities and any SCYPS wide performance management issues as appropriate

· Contribute to the delivery of the supervision structure and work with Administrative Operational Leads to support effective service delivery, consistent working practices and the management of operational priorities.

· Liaise with relevant Trust departments, including IM&T, Human Resources, Supplies and Estates, to support the resolution of operational issues.

· Department to raise PO and for Oracle queries/posting adverts and being involved in shortlisting and interview process.

· Undertake specific project management tasks across designated services, as agreed with the Head of Administration.

· Work with Administrative Operational Leads to support effective service delivery, consistent working practices and the management of operational priorities.