Screening Pathway Administrator

Breast Test Wales is looking for a highly motivated and competent part-time Screening Pathway Administrator to join our team and play a vital part in a rewarding role.

Working within Breast Test Wales the post holder will be supporting the delivery of national screening programmes in Wales by providing essential pathway administration functions, including scheduling, processing data, extracting, and analysing information for participant screening records and handle participant communications.

You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment., Deliver high-quality administrative support by accurately managing participant records and pathways in line with data protection and governance standards.

Apply knowledge and judgement to assess screening history, allocate appropriate pathways and complete required failsafe checks.

Coordinate appointments, ensuring efficient booking, rescheduling and cancellation processes.

Act as a key point of contact, providing clear guidance and handling sensitive enquiries from participants, clinicians and healthcare professionals.

Communicate screening information effectively.

Support operational service delivery, including results processing, documentation management.

Maintain compliance with national policies and contribute to audits, quality assurance and continuous service improvement.

Maintain data integrity across multiple IT systems and national databases.

Contribute to team effectiveness through collaboration, training support and proactive service development.

You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.

The post-holder will offer advice and assistance in a professional and sensitive manner to screening women and other parties and will be required to undertake reception duties at the Breast Screening Centre.

A working knowledge of Microsoft packages including Word, Outlook and Excel is required.

Hours worked will be Wednesday to Friday 09:00 to 17:00 with 30 mins unpaid lunch break

The ability to speak Welsh is essential for this post.

We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.