Scheme Manager

Are you passionate about supporting older people to live independently, safely and with dignity?

We are looking for a compassionate, proactive and customer-focused Scheme Manager to join our Independent Living for Older Persons (ILOP) project at Steeple Leas.

This is a rewarding opportunity to make a real difference to the lives of older residents, helping them maintain their independence while creating a welcoming and supportive community environment.
About Steeple Leas

Steeple Leas is a warm and welcoming supported housing scheme providing long-term accommodation across 35 self-contained flats. Our aim is to empower residents to live independently while fostering a strong sense of community through regular tenant engagement, activities and support.

What You'll Be Doing

As Scheme Manager, you will be responsible for delivering a high-quality housing management and support service to residents. Your duties will include:

Providing housing management and tenancy support to older residents.
Building positive relationships with tenants, families, carers and external agencies to help meet resident needs.
Promoting customer wellbeing, independence and tenancy sustainability.
Reporting repairs and undertaking regular health and safety inspections throughout the scheme.
Supporting residents to access appropriate services, aids and adaptations.
Encouraging tenant participation through meetings, activities and community engagement opportunities.
Ensuring communal areas are safe, welcoming and well maintained.
Monitoring and maintaining secure access arrangements across the scheme., This role is contracted for 35 hours per week, worked over 5 days a week with working hours covered between 8:00am and 5:00pm.
Additional Information

Our Head Office is based in Clifton, and you will occasionally be required to attend training and meetings there.
Why Join Us?

This is an opportunity to be part of a dedicated team committed to helping older people live independently and confidently within their own homes and communities. Every day brings the chance to make a genuine difference to residents' wellbeing, independence and quality of life.

If you're passionate about providing excellent customer service and supporting older people to thrive, we'd love to hear from you.
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Knowledge of current social housing and housing management issues.
An understanding of the issues affecting older people and the challenges they may face in maintaining independent living.
Substantial experience of supporting vulnerable individuals.
Knowledge and understanding of safeguarding, health and safety and food hygiene requirements.
An understanding of people's human rights and the importance of promoting dignity, choice and independence.
Excellent communication, organisation and partnership-working skills.
The ability to build positive relationships with residents, colleagues and external partners.
An understanding of the needs of people from diverse social, cultural and racial backgrounds.