Scheme Manager

This is an exciting opportunity for a Scheme Manager to join the North West Independent Living Team as we bring a brand new Scheme onboard. In this role you will act as the driving force on our customer journey creating a seamless and welcoming experience from first contact to settling into our new vibrant community in South Manchester. The role of Scheme Manager will include:

• Promote resident involvement and provide information on local community services and agencies
• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group's customers
• Effectively manage relationships with key stakeholders, service providers including contractors and residents
• Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations, We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.


• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Strong Interpersonal and organisational Skills with fantastic attention to detail
• Excellent communication skills across all mediums including face to face, written and digital
• Empathetic with a customer focus
• Ability to build strong communities through customer stakeholder and partnership engagement
• Previous experience dealing with conflict resolution
  
  Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
  
  We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £21,132 (rising to £21,785 after 12 months, subject to satisfactory performance)