Scheduling Manager

We are looking for a Scheduling Manager to join us on a Full Time, Permanent basis to lead the planning and coordination of work across our in-house Trades team This is an important leadership role where you will support Scheduling Supervisors and Schedulers to deliver an efficient, reliable service for customers. You will help ensure the right people are in the right place at the right time, so repairs and maintenance work is completed as smoothly as possible, while creating demand and capacity forecasts to ensure resources are in place for future service needs. Working closely with operational leaders and support teams, you will help shape how scheduling works across responsive repairs, empty homes, and planned upgrades. Your work will support customer satisfaction, reduce delays, and help teams work more efficiently. What is great about the role? This role offers the chance to lead a team that plays a central part in delivering repairs and maintenance services to customers. Your work will make a real difference to how quickly repairs are completed and how positive the customer experience is. You will be part of a supportive leadership team and have the opportunity to shape how scheduling works across the service. There will also be opportunities to introduce improvements, make better use of technology, and develop your team. You will also have the opportunity to shape future workforce plans by creating demand forecasts, analysing service trends and insight, and developing capacity plans that keep pace with customer need and investment priorities. Most importantly, you will have the chance to build a positive team culture where people feel supported and confident in their roles. Where does this role fit in? The Scheduling Manager sits within the Trades Department and reports to the Head of Responsive Repairs. You will lead the Scheduling Supervisors and Schedulers and work closely with Repairs Managers, Trade Supervisors, Customer Services, Housing, and Asset teams. You will also be part of the wider Repairs Leadership Team, helping to improve services and deliver a consistent, customer-focused approach.

You will have experience leading teams within a repairs, maintenance, or trades environment, with a strong understanding of how scheduling or workforce planning supports service delivery. You will ideally have experience using performance data, forecasting demand, and translating this into practical workforce or capacity plans. You will be confident communicating with a range of people and able to build strong working relationships across teams. You will enjoy solving problems, improving processes, and supporting others to succeed. You should be comfortable using IT systems and working with performance information to monitor and improve services. A full UK driving licence is required, as some travel between locations may be needed.

Codi Group is among Wales' largest not for profit housing and care organisations, offering safe homes, tailored support, and thriving communities where people can flourish. In 2024, Pobl and Linc joined forces, uniting our shared values and strengths to enhance services and create more opportunities across Wales, forming Codi. Together, we are dedicated to being compassionate, inclusive, and making a positive impact every day.

• This is a hybrid role based from either our Cwmbran or Swansea Trades office. Your base will be the location closest to your home, and the role includes working across South Wales.
• Working days are predominately Monday to Friday or you can work compressed hours on a 9 day fortnight.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks
Money and Pensions
• The exact salary is £50,013 for a 40 hour, full time, permanent position
• 45p per mile for mileage allowance
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80^th of final salary for every year of service.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• The option to be either weekly or monthly paid.
Your Wellbeing
• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team, and OH service to all colleagues
• Annual Health Check
• Health Cash Plan
Getting Around
• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme
Your Development
• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications
Perks & Recognition
• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Colleague Discount platform.