Scheduling Coordinator

Are you a highly organised and analytical professional looking to make a real impact in service delivery? Leicestershire County Council is seeking a proactive Scheduling Coordinator to join our Adults & Communities department within the Customer Service Centre (CSC); to cover maternity leave. About the Role As Scheduling Coordinator, you'll play a pivotal role in planning, forecasting, and optimising staff resources to ensure the CSC meets performance targets and delivers exceptional customer service. Working closely with Team Leaders, Managers, and external system providers, you'll manage rotas, monitor real-time adherence, and support workforce management tools such as Peopleware and Anywhere365. Main duties and responsibilities:

• Develop and maintain effective rotas and resource plans.
• Forecast inbound, outbound, and administrative activities.
• Monitor staff adherence and coordinate leave records.
• Schedule mandatory training and track completion.
• Advise on service impact of leave and flexible working requests.
• Maintain and troubleshoot workforce management systems.
• Support performance improvement initiatives and report system issues.
For information on our approach to the recruitment of ex-offenders, please see our .


• Demonstrate experience of effectively utilising workforce management tools, ideally within a contact centre.
• Demonstrate the ability to prioritise competing workloads and work to deadlines with excellent organisational skills.
• Demonstrate an ability to take ownership of problems encountered with excellent problem-solving skills.
• Demonstrate excellent communication skills with internal and external colleagues.
• Demonstrate experience of protecting and managing information securely and confidentially.
• GCSEs including A-C in English and Mathematics or equivalent.
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following