Scheduler (Housing Repairs & Maintenance)

Are you Repairs & Maintenance Scheduler looking for your next step in your career?

Are you a natural problem-solver with a passion for delivering exceptional customer service?

Do you thrive in fast-paced environments where every day brings new challenges?

If so, we have an exciting opportunity for you to join our Property Care team as a Scheduler, based in Worcester.

As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time.

What You'll Be Doing:

-Championing a customer-first approach in all scheduling and communications.

-Managing real-time scheduling and resolving in-day issues to prevent service disruption.

-Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.

-Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.

-Scheduling, support, coordination and administration support to our mobile workforce.

-Supporting continuous improvement and identifying opportunities to enhance service delivery.

Experience using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, preferably within a Housing repairs environment or within facilities/ construction.

-A strong customer-focused mindset with the ability to resolve queries and complaints professionally.

-Excellent communication and organisational skills.

-Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.

-Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.

-GCSEs in English and Maths (or equivalent).

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.