Scheduler

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking an organised, proactive, and people-focused Scheduler to join our friendly and hardworking team. As a key part of our operations function, you will help ensure work is allocated efficiently, service levels are achieved, and communication remains seamless between engineers, supervisors, and clients., We are looking for someone who thrives in a fast-paced environment and enjoys coordinating multiple priorities. This role offers the opportunity to work collaboratively within a supportive team while playing a critical part in delivering excellent service and maintaining operational performance. Key Responsibilities

• Allocate work orders and prioritise engineer workloads to ensure deadlines and service levels are met
• Monitor breach reports and identify jobs requiring urgent attention or escalation.
• Maintain accurate and detailed job records, updating statuses and notes as required.
• Escalate at-risk jobs promptly and support effective resolution planning.
• Liaise with engineers, supervisors, colleagues, and customers to ensure smooth service delivery.
• Manage returned work orders, ensuring all actions and updates are correctly recorded.
• Review planned preventative maintenance schedules and support ongoing work planning activities.
• Manage emails, calls, and team communications while maintaining clear handovers and documentation.
  
  Previous experience in a scheduling, coordination, or service desk role.
• Strong organisational skills with excellent attention to detail.
• Excellent communication and relationship-building skills.
• Ability to remain calm and focused when managing competing priorities.
• Strong team-working approach with a willingness to support colleagues.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• Experience using scheduling systems such as Maximo or PSO would be advantageous.
• Understanding of service level agreements (SLAs) and performance monitoring.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link