Scheduler

As a Scheduler your responsibilities include updating engineer reports, procuring materials, organising client callouts, and managing operative diaries. You will develop and evaluate plans, liaise with operations management for approvals, and monitor outstanding work.

Role Responsibilities:

-Handle reactive queries, logging and tracking through to completion.

-Assist the Manager with daily coordination, reporting and workflow management.

-Log service jobs, schedule engineer attendance and maintain accurate customer updates.

-Prepare quotes for repairs and spare parts.

-Respond promptly and professionally to client enquiries via phone and email.

-Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.

Experience in a customer service, administration, or technical support role.

-Excellent communication skills with a friendly, confident telephone manner.

-Strong organisational skills with attention to detail.

-Comfortable using Microsoft Office and CAFM platforms (training can be provided for CAFM)

-Reliable, consistent, and able to manage multiple tasks in a busy environment.