Schedular

Purpose: This role is responsible for the effective and efficient scheduling of all maintenance activities across the contract. The Scheduler will execute the end-to-end work order management process, including the coordination of all planned and reactive services. This will be achieved by utilising JLL engineering teams and our external supply chain to ensure work is completed within contractual Service Level Agreements (SLAs) and to the client's satisfaction.

Main Duties & Responsibilities

· Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.

· To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.

· To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

· Procurement of services from external supply partners, including purchase order creation and service delivery management.

· To develop and maintain a good understanding of the core CAFM application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.

· To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.

· To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.

· To handle and actively resolve any customer issues according to the Customer Complaint process.

· To be prepared to work on any REM facilities, projects and initiatives at short notice to support the changing needs of the business.

· Attend weekly operations meetings and client meetings as requested to provide updates on scheduling and work order progress

· 2+ years working within a work order / scheduling / mobile resource planning environment; facilities management (FM) is advantageous.

· Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.

· Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.

· Excellent communication - both written and verbal.

· Ability to stay calm in a high-paced environment.

· Proficiency in Microsoft Office Suite

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., JLL is a leading global professional services firm that specializes in real estate and investment management. We help our clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. With a global workforce, we help real estate owners, occupiers and investors achieve their business ambitions., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.