SARC Patient Crisis Worker

About the Role: Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC). Location: Beech House SARC, Kent and additional locations through the South East Shift rates Monday to Thursday £45.84 (20.00 to 08.00 -Friday night finishing at 09.00); and Friday £49.66 Saturday and Sunday 09.00 to 17.00; 17.00 to 01.00; 01.00 to 09.00 - £40.24 Hourly rate for attendance over 3 hours - £16.01 Bank Role: Monday to Sunday, 24 hour/365/366 days per year. Shift Pattern: 8am- 8pm, 8pm- 8am (12 hrs) Mon-Fri 9-5pm, 5pm-1am, 1am-9am Sat-Sun On calls hours, nights, weekends and bank holidays Key Responsibilities will include: The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure. The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centred approach, while maintaining high standards through Anti-Contamination processes and measures. In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service. Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice. These activities include:

• Training and competency assessing new SPCW in forensic cleaning. Book in forensic consumables ensuring acceptance testing and inventory management is
complete.
• Assist with DNA Environmental Monitoring where applicable Auditing anti-contamination processes Understanding contamination risks associated with the activities undertaken as part of their role. The SPCW will also oversee the continued support of patients following their initial visit to the SARC. This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program. The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as
  
  demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector. DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality
  
  or other personal circumstances. Company benefits Enhanced sickness pay scheme Enhanced Maternity Pay after 1 year's service Enhanced Neonatal/Adoption Pay after 1 year's service Well-being programme Advanced rota planning for better work-life balance 6 weeks annual leave Pension Scheme Life Assurance Apprenticeships Employee Assistant Programme Long Service/Team of the Month Awards A range of accredited and CPD training courses and masterclasses Funding for higher education courses after one years' service