SAP Support Officer

Central Bedfordshire Council is a large unitary authority serving just over 300,000 residents with a vision to be a great place to live and work. One of the ways we are achieving this is through our use of technology.
The Council uses SAP SuccessFactors to manage all HR activities, including employee records, learning and development, performance management, and recruitment. Alongside this, SAP S/4HANA Payroll supports our core payroll functions.
Working closely with both HR and IT teams, you will:
Provide expert support for SAP SuccessFactors and S/4HANA Payroll
Ensure systems are stable, efficient, and user-friendly
Contribute to system enhancements, automation, and future development
Support ongoing digital transformation initiatives, including AI and workflow optimisation
You will play a key role in ensuring that our SAP landscape continues to evolve to meet organisational needs and deliver an excellent user experience.
As part of an experienced SAP IT team you will be responsible for:
The support and maintenance of SAP SuccessFactors modules and S/4HANA Payroll
Managing and coordinating SAP HR Support Packages (HRSPs)
Performing data imports/exports, validation, and reconciliation
Supporting and maintaining SuccessFactors-S/4HANA integrations
Configuring system settings, including business rules and workflows
Managing and maintaining SAP tables and data structures
Provide incident, request, and problem management in line with SLAs
Support testing activities (UAT, regression testing) and releases
Collaborate with stakeholders to identify improvement opportunities
Contribute to system documentation and knowledge sharing
To be successful you will have a working knowledge of supporting modules across Success Factors plus payroll within S/4HANA you will have

Proven experience supporting SAP SuccessFactors (core modules such as Employee Central, Recruitment, Learning, or Performance & Goals) plus S/4HANA Payroll
Understanding of SAP integrations and data flows including SAP integration technologies such as CPI/BTP and APIs
Experience with Success Factors configuration and rule-based logic
Familiarity with Data protection (GDPR) and role based access controls
Knowledge of SAP tables and data structures
An understanding of AI capabilities within SAP ecosystems.
Strong experience managing support queues, incidents, and SLA-based service delivery
You will be educated to BTEC / NVQ Level 3+ or HNC/HND in Computing plus have a knowledge of basic scripting such as PowerShell. SAP SuccessFactors certifications are desirable as is a basic understanding of ABAP (Advanced Business Application Programming).
ITIL 4 Foundation certification is also desirable with practical application in incident and request handling plus change management.