SAP S / 4Hana Service Support Senior Manager| Digital Core
Mars, City of Westminster
SAP S / 4Hana Service Support Senior Manager| Digital Core
Salary not available. View on company website.
Mars, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 19 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2f960ab3fed44af994bbe23c69957ca2
Full Job Description
The program is focused primarily on eight mega process areas: Finance, Source to Pay (procurement and vendor mgmt.), Plan to Fulfill (manufacturing and distribution), Lead to Cash (order processing and payment), Governance, Engage to Consume (marketing), Idea to Market (R&D), and Recruit to Retire (HR). This transformation requires thought leadership, quality decision making, deep technical know-how, and an ability to navigate complex business challenges while applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while aligning with service integrators and internal IT teams.,
- Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team.
- Manage Release and Transport Management
- Change and Configuration Management
- Tools and Governance Management
- Service transition ensuring smooth handover from implementation with a focus on readiness, documentation and training
- Governance, Reporting and continuous improvement on system health, change volumes, incident tredns and release performance.
- Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals
- Apply problem solving and critical thinking to enable the identification of Technology and Risks associated.
- Work effectively in diverse team within an inclusive team culture where people are recognised for their contribution.
- Stay updated on emerging technologies and implement best practice to enhance SAP ecosystem.
Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact. What are we looking for? - 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations.
- Strong knowledge of SAP Transport Management
- Proven experience in ITIL-based change, incident and Problem Management
- Solid understanding of end to end SAP modules/taxonomy and how they interact
- Experience with transition SAP program to operational phase.
- Strategic thinker with a hands on pragmatic approach
- Excellent troubleshooting, leadership and communication skills.
- Have team player attitude and hunger to develop new professional skills combined with proactive, development-minded, and goal-focused attitude to work
- Excellent documentation, visualization and presentation skills
- Have experience working with System Integrator and Business Integrator, 3rd parties
- Ability to work under pressure and maintain a professional manner.
As we work to transform and optimize Mars, a new program has been mobilized by the Mars leadership team. The program is focused on the design and implementation of SAP S/4Hana in Mars across Segments (Petcare, Corporate, Snacking & Food). Much more than a simple "Lift and Shift," this program will undertake a major process simplification and harmonization scope as we digitally transform our business.
What can you expect from Mars? - Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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