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SAP BI Support Analyst, IT Business Services

Deloitte, Adamsdown, Caerdydd - Cardiff

SAP BI Support Analyst, IT Business Services

Salary not available. View on company website.

Deloitte, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent
  • Remote working

Posted today, 11 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 7820689025154788a120884d8cc28ae8

Location ref: Adamsdown, Caerdydd - Cardiff

Full Job Description

  • Take the lead on support-related issues on Deloitte's internal SAP-based BI/analytics applications.
  • Problem and incident support: Monitor incident queues for new calls logged against the team, perform root-cause analysis, and recommend / implement solutions to prevent recurrence.
  • Deliver small enhancements and changes to core SAP BI applications.
  • Monitor scheduled process chains / ETL of data from source systems, resolve errors and introduce preventative solutions.
  • Support key business-critical reporting processes in SAP HANA, SAP Business Objects and Tableau.

    Working knowledge of SAP HANA: basic HANA SQL and an understanding of calculation views.
  • Ability to write and run SQL queries for data validation and issue tracing.
  • Practical hands-on experience with SAP Analysis for Office.
  • Working knowledge of SAP BusinessObjects BI Platform 2025+, including Web Intelligence, BI Launchpad and Promotion Management. Experience troubleshooting report refresh issues and supporting the controlled promotion of content across development, test, pre-production and production environments.
  • Good diagnostic and problem-solving skills, with attention to detail in data reconciliation.
  • SAP Data Services (BODS) - knowledge and experience of Designer, Admin Console and general platform concepts
  • Knowledge of BOE platform security concepts using AD authentication and group replication.
  • Clear written / verbal communication skills and the ability to explain technical points to non-technical users.
    • Desirable
  • Knowledge and experience of other BI solutions, such as Tableau (Desktop / Server).
  • Knowledge of SAP HANA administration, security and application deployment.
  • Awareness of HANA performance tuning principles (e.g. filter push-down and result set limits).
  • Ability to create high-quality technical specification documentation and data flows in Visio or similar tools.
  • ITIL v4/5 Foundation certification.
  • Experience of working with colleagues and third-party suppliers based remotely or offshore.
  • Knowledge and experience of using SAP Analytics Cloud (SAC).
  • Experience working within a DevOps-enabled Git-based workflow to prepare, version-control and support the promotion of HANA SQL artefacts, calculation view changes and validation scripts through development, test, pre-production and production environments.
  • Has worked in an Agile team and understands SCRUM / agile concepts

    The BI and Data team develops and innovates internal data and analytics capabilities through projects involving the analysis and presentation of business data. We are looking for SAP BI support analysts and developers who want to develop their careers as part of an internal BI/analytics team working with numerous data sources, including SAP S/4HANA.
    • We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The BI and Data team develops and supports enterprise data and analytics capabilities across the UK and NSE businesses. We are looking for an experienced SAP BI Support Analyst to take the lead on support-related issues on Deloitte's internal SAP-based BI / Analytics applications. The role will contribute to the stability, reliability and continuous improvement of Deloitte's business-critical BI and reporting services by providing proactive support across SAP HANA, SAP Business Objects and Tableau alongside delivering small changes and enhancements to meet business needs. Deloitte is actively embracing AI-assisted software engineering and modern data engineering practices. Candidates should be comfortable leveraging AI-powered development tools to improve productivity, code quality and delivery outcomes whilst maintaining rigorous standards for security, governance, maintainability and engineering excellence., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The team are extremely inclusive, with understanding of needs and allowances. The work is constantly engaging and you are regularly learning as you work, whilst allowing you to develop at your own rate in a fantastic hybrid workstyle." - Deloitte employee, Enabling Functions Our hybrid working policy You'll be based in one of our UK offices with hybrid working., For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Direct job link

https://www.jobs24.co.uk/job/sap-bi-support-analyst-it-business-services-127728758